Healthcare Call and Contact Center’s 34th Annual Conference

Join ECG's Jacob Eisler and Andrew Vu at Healthcare Call and Contact Center’s 34th Annual Conference in Atlanta, GA.

Panel:

The Human Touch: Confronting the Challenges and Celebrating Successes in Patient Access Technology

Andrew Vu will participate as a panelist to explore how a technology transformation reestablished a commitment to patient-centric access, highlighting the critical role of technology considerations and IT partnership in enhancing healthcare delivery and call center performance. They will discuss lessons learned, workflows, and technology optimization efforts that addressed significant scheduling challenges and call center service decline in quality, all while managing complex provider scheduling protocols. As a case study with Ventura County Health Care Agency’s Ambulatory Care network, we will uncover how blending operations and technology-driven standards with bidirectional communication can help your organization enhance call center performance metrics, improve staff morale, and increase patient satisfaction. Panel includes:

Ana Alatorre - Regional Administrative Director, Ventura County Health Care Agency

____________________________________________________________