Conducting a strategic planning process to develop a complex care destination strategy for a leading integrated delivery system.
A leading integrated delivery system with over 20 hospitals, a robust ambulatory network, and a medical group across its home state, anchored by a 500 bed tertiary and quaternary medical center, engaged ECG to develop a complex care destination strategy for its flagship campus and to define the implications and strategy for the surrounding facilities.
ECG defined the services that were truly quaternary to establish the basis for planning, then conducted robust analyses of each quaternary service category. We completed gap assessments to determine in which areas our client might best serve the super-regional demand, and then developed service-specific strategic plans with supporting initiatives and tactics related to growth of these programs and establishment of the referral network.
ECG then used scenario planning and financial modeling to determine the various outcomes for the system to achieve its desired vision. We prioritized the five service categories to determine the investment intensity over a 10-year period and created an implementation roadmap. A master facility plan was then developed for the campus. Through this planning process, it was determined that the flagship campus would max out unless select services could be decanted to another system hospital, and ECG devised plans in consultation with system leadership accordingly.
