Payton Wall

Payton is a highly driven, collaborative, and results-oriented healthcare professional with a proven ability to execute complex projects and drive system-level change. From her experience working at a top academic medical institution, Payton appreciates the pressures health systems are facing in today’s rapidly changing healthcare environment and uses data analytics to transform these challenges into opportunities. Payton holds specific expertise in process improvement, ambulatory operations, access initiatives, call center management, and Epic EHR implementation.

Prior to joining ECG, Payton worked at Boston Children’s Hospital (BCH) as a program manager in its Benderson Family Heart Center. In this role, Payton managed the daily operational efficiency, throughput, and coverage for the adult congenital heart program’s inpatient and outpatient services. Of note, Payton developed and operationalized a predictive XGBoost model to address missed care opportunities (i.e., no shows and late cancellations) among high-risk patients in the Department of Cardiology. The model, combined with targeted patient outreach efforts, resulted in a 33% increase in completed appointments among high-risk patients in the pilot group. Before that, Payton was an administrative fellow at BCH, during which time she designed a community billing interface that allowed charges to flow between BCH’s and Mass General Brigham’s EHRs, improving charge capture and reducing the need for duplicative data entry on behalf of clinical and administrative staff.