Jenny is a healthcare administration professional who specializes in improving patient access and contact center operations. As competition among health organizations increases, clients appreciate Jenny’s insights into barrier-free and efficient scheduling workflows. For more than 15 years, Jenny has worked with physicians, executives, and frontline staff to build, improve, and sustain revenue-increasing programs and initiatives. Evident in Jenny’s work ethic is her drive for managing healthcare system complexities and her propensity for using data to strategically align teams.
Before ECG, Jenny was an assistant director at Vanderbilt University Medical Center. As an Epic-certified leader, she built a new team of Epic-savvy consultants and created best practices for Epic’s Cadence and EpicCare Ambulatory platforms, improving template use by 30% across the institution and contributing to a 323% increase in revenue, totaling $4.5 billion in 2019. Additionally, as a senior customer relations manager at Vanderbilt, Jenny led relationship management, support, and strategy projects for Patient Access Services and the Department of Medicine leadership for 43 specialty and primary care clinics with more than 700 providers.
